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Privacy Policy

We undertake to ensure that your personal information is kept strictly confidential and is not disclosed to third parties without your permission. The following Privacy Policy applies to all the web pages that form part of this website.

  1. 1. Amendment of this policy
    1. 1.1. We reserve the right to change this Privacy Policy from time to time in order to address new issues and reflect changes on our site.
    2. 1.2. Changes to the Privacy Policy will be posted here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone.
    3. 1.3. Your continued use of the site following such changes will be deemed to indicate your acceptance of the new Privacy Policy.
    4. 1.4. It is the user's responsibility to regularly check the terms posted here to determine whether any such changes have been made.
    5. 1.5. If our information practices change in the future, we will use only data collected from the time of the policy change forward for these new purposes, or we will contact you before we use your data for these new purposes and offer you the ability to opt out of these new uses.

  2. 2. Personally-identifiable information collected from you
    1. 2.1. When you contact us or make an enquiry, we collect your name, contact details, and other information necessary to fulfil your request.
    2. 2.2. This information is used by us to support your interaction with our company, and to contact you to respond to your query, complaint or request for information.
    3. 2.3. These details will be used only by our staff and/or agents, and will not be passed on to any third parties or other marketers unless you give us explicit permission to do so.
    4. 2.4. If you have opted in, your email address may be used to notify you of changes or additions to the Redwood service offering, and to send you relevant news and data from time to time. You can opt out of these communications at any time by emailing us at .
    5. 2.5. Information collected on the site, including but not limited to industry, product type, number of staff and location, may be aggregated for business development and research purposes. The information used in this way will not be personally identifiable or linked to individual users in any way.

  3. 3. Cookies
    1. 3.1. From time to time we may place cookies on your hard drive; a cookie is a small piece of information stored by your browser, typically used to identify returning visitors, and to collect aggregate information on the number of visitors to a site and the number of pages viewed.
    2. 3.2. You can choose to prevent the site from storing cookies on your hard drive by disabling cookies in your browser options.
    3. 3.3. Cookie information is used only by Redwood and our agents, and is not provided to any other organisation.

  4. 4. Other data
    1. 4.1. From time to time we may collect information such as click data and page-view statistics, the name of the Internet service provider and the IP address through which you access our site, the date and time you access the site, the pages that you access while at the site, and the Internet address of the website from which you navigated to our site.
    2. 4.2. This information is not personally identifiable and is used in aggregate for website and system administration, traffic and trend analysis and business decision-making.

  5. 5. Access to information:
    1. 5.1. Upon request, we will provide you with a description of the information that we maintain about you. We will accommodate all reasonable requests. Please contact us by email at .
    2. 5.2. We may release account information to third parties when we believe, in good faith, that such release is reasonably necessary to
      1. a) comply with the law,
      2. b) enforce or apply the terms of any of our user agreements, or
      3. c) protect the rights, property or safety of Redwood, our users, or others.

  6. 6. Agreement
    1. 6.1. By using this website, you indicate your acceptance of our Privacy Policy. Your continued use of the website following the posting of changes to these terms will be taken to mean that you accept those changes.
    2. 6.2. If you feel that we are not living up to our stated Privacy Policy, or if you have any questions about this Privacy Policy, please contact:

      +27 (0)21 525 8000

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