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Client Services Model

The Client Services model includes the processing and credit risk strategy management components of our Core Processing model, but with the additional benefit of a fully outsourced client services environment.

The Client Services model includes:

• The VisionPLUS®* credit processing system, caters for the entire credit lifecycle, including credit decision management, account management, customer servicing and collection management.
• The TRIAD^TM ** adaptive control system, is fully integrated with VisionPLUS® *, and allows you to analyse credit risk and account management strategies and predict possible outcomes.
• Operational and system support, as defined within the standard Service Level Agreement.
• Centre of Excellence Contact Centre, a fully managed and staffed client services environment, featuring world-class infrastructure that can be tailored to your objectives and requirements.
• Management information and reporting, including standard Financial MIS, reporting and administration, and standard Operational and Credit Risk MIS and reporting.

Optional services

You can also include the Consultancy Solutions model, which gives you on-demand access to our expertise in the following areas:

• Credit risk, including strategy, policies, analytics and Management Information
• Operational management, including strategy, productivity and Management Information
• Product development, including strategy and product enhancement
• Business process engineering and re-engineering
• Business intelligence, including profiling, analytics and Management Information
• Portfolio management, including strategy, analytics and Management Information
• Regulatory and legislative compliance

Costs

The Client Services model is structured on a commission basis: the fee is calculated each month as a percentage of the month-end portfolio outstandings under management. The following additional costs could apply:

• a once-off start-up cost, which will be based on Statement of Work, conversion requirements, training requirements, etc.
• the cost of any optional services requested
• reasonable Travel and Expenses

* TRIAD^TM is a registered product of Fair, Isaac Corporation.
** VisionPLUS® is a registered product of First Data Corporation.