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Business Support and Administration

The business support and administration services provided by Redwood are an essential component of any streamlined business environment. We offer services and outsourced infrastructure to support every phase of the consumer finance lifecycle.

Our business support services include:

1. Document management

The document management system will allow you to retain electronic versions of all documents and customer correspondence, according to the requirements of the business. These documents can be:

• indexed, stored and retrieved per customer
• attached to any voice logs by means of a virtual 'paperclip' system
• integrated into a CRM system

2. Printing services

Benefit from Redwood's established corporate relationships whenever you need to print any form of client communication, from statements and collection letters to customer service correspondence and direct marketing materials.

3. Mailing services

We will handle the insertion and postage of printed statements, newsletters, collection letters and marketing materials.

4. Electronic communication

Any customer service correspondence, including statements and newsletters, can be generated and distributed electronically. In this way these documents can easily be integrated into a CRM system.

5. Marketing materials

We can assist with the development of advertising creative and direct marketing materials.

6. Personalisation

Make use of our personalisation bureau relationship to ensure that the embossing and encoding of new and re-issued credit and debit cards is carried out according to prescribed international and regulatory standards.

7. Legal and compliance-related services

Redwood's expertise and support in legal and compliance matters will ensure that your company conforms to relevant local regulations and legislation. We can also manage any periodic report submission requirements.